Cancellations as a result of “Government Order, Direction or Advice or a Change in Law” (for example COVID-19 reasons), excluding weather-related advice, will receive a full refund or can be rescheduled for a later date. So if Lockdown or Tier changes mean your holiday has to be cancelled you can receive a full refund or a transfer of the full amount to a future booking date.
Cancellations for any other reason will be subject to our standard cancellation terms as follows.
If a Hirer cancels their booking for reasons other than those above, we will endeavour to re-let the dates. This includes the lead booker or a member of the booking party falling ill with Covid19 or needing to self-isolate. Should we be successful in securing a replacement booking, we will refund the amount from any replacement booking (which may be less than already paid e.g. if the replacement booking price was discounted or only some of the days are re-let) minus an administration/processing fee of £30 and the booking fee paid at the time. If we are unable to re-let the cancelled booking, the Hirer remains responsible for the rental and there will be no refund. Hirers are STRONGLY advised to have cancellation/travel insurance in place. We are unable to recommend any insurance products but there are many out there able to cover for multiple cancellation reasons.
Should it be necessary for BBtB to cancel any bookings the only liability we have will be to return any payments received from the Hirer in full.