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UPDATED 24 May 2021

Covid 19 specific conditions

If you or a member of your party develop symptoms before your holiday, please let us know as soon as possible and DO NOT come on your holiday.  (See Section 5 below for our Cancellation Terms)

If you or a member of your party develop symptoms during your holiday, please let us know immediately and return home as soon as is reasonably practical and safe for you to do so.   If you need to self isolate at the holiday property, we will have to charge for the bookings that will have to be cancelled as a result.

If you or a member of your party develop symptoms up to 14 days after your holiday, please let us know.

1.  Contract

When you submit a booking request via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract with you, the “Hirer” and Barns by the Beach (“BBtB”). A contract shall only arise when your booking is subsequently confirmed by payment of the full amount and confirmed by email. The contract is for the hire of the property for short term holiday letting and will be formally entered into between the owner of the property booked “Property Owner” and the Hirer.

All bookings made through the bookings system are provisional until confirmed by BBtB.

2.  Payment terms

Payment of £250 deposit and £150 damage deposit is required on booking to secure the booking and block out the dates. Payment of the remaining balance will be taken from the card used to pay the deposit 4 weeks prior to the day of arrival. The booking will be held for that time but is not fully secured until the full payment is received at which point the contract (above) will commence.

Failure to make full payment of the balance in the time period stated above will result in the booking being cancelled and the property being made available to book by others.

All payments will be acknowledged by BBtB and payment reminders sent by email.

3. Payment methods/currency

Payments to be made by credit/debit card and only in £ Sterling.  All necessary payment details will be supplied when the contract is confirmed.

Card payments – these are taken via a secure online system. No card payments can be taken over the telephone as there is no secure payment option by telephone.  All card payments online are via a fully secure card processing system.

Should you be only able to pay by bank transfer, please contact us for bank details.

4. Security Deposit

An additional and fully refundable bond of £150 is also required. Should any damage to the property or contents, beyond reasonable wear and tear, be incurred by the Hirer or excessive additional cleaning be required, the cost of this will be advised to the Hirer after the booking is complete and taken from the bond with proof of damage and costs supplied where possible.

5. Cancellation

The Hirer should notify BBtB as soon as possible should a booking need to be cancelled.

Cancellations as a result of “Government Order, Direction or Advice or a Change in Law” (for example COVID-19 reasons), excluding weather-related advice, will receive a full refund or can ask to reschedule for a later date.  SO, if Covid Lockdown or Tier changes, put in place by the Govt, cause the cancellation of your holiday, you will receive a full refund.

Cancellations for any other reason* will be subject to our standard cancellation terms as follows:

If a Hirer cancels their booking we will endeavour to re-let the dates.  Should we be successful in securing a replacement booking, we will refund the amount paid by the Hirer from any replacement booking (which may be less than already paid e.g. if the replacement booking price was discounted or only some of the days are re-let) minus an administration fee of £30 and the booking fee. If we are unable to re-let the cancelled booking, the Hirer remains responsible for the rental and there will be no refund under any circumstances.

*This includes the lead booker or any member of the party testing positive for Covid prior to your holiday and/or need to self isolate.

Should it be necessary for BBtB to cancel any bookings the only liability we have will be to return any payments received from the Hirer in full.

Hirers are STRONGLY ADVISED to have cancellation/travel insurance in place.  We are unable to make recommendations but would urge all guests to do their own research into the best policy for their needs.

6. Hirer’s Responsibilities

The Hirer is responsible for reasonable care of the property hired and is expected to leave all equipment and utensils, fixtures and fittings etc and the property itself in the same order in which it was presented.

It is ESSENTIAL part of the Contract that all damages/breakages/problems should be reported as soon as they occur to the owner of the property or BBtB.  This will enable the owner to attend to the problem during the stay or plan for repairs/maintenance/replacement during the changeover at the end of the booking. Problems that are not reported during the booked period will have no validity after the booking period.

BBtB reserves the right to charge for any damage/breakages/extra cleaning which is deemed outside the normal wear and tear and Hirers are deemed jointly and severally liable.  Hirers should not assume that the insurance policy in place at individual properties will be used to cover damage/replacement costs.  If substantial damage/repair costs are incurred which exceed the Refundable Bond amount, the Small Claims Court may be used to recoup these if necessary.

The Hirer is required to observe and adhere to the requests and instructions in the individual properties.

The Hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the property neighbours. This would be deemed a serious breach of the terms of the Contract and the Property Owner has the right to terminate the Contract with immediate effect in this instance.

Barns by the Beach and its employees and its representatives shall not be liable to the Hirer or any member of the Hirer’s party for loss or damage to their property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.

7. Owner’s/Manager’s Responsibilities

The owner/manager is responsible for ensuring the property is supplied to the Hirer clean and with all appliances/devices/furniture in proper working order. The owner/manager is also responsible for dealing with any problems, equipment malfunction etc and will make best efforts to remedy any problems that occur during your stay when they are advised of them..

8. Arrival and Departure

The properties will be ready for your arrival at a time that is specified in arrival details provided before your arrival.   Departure times are also communicated in the arrival details.  The timings are to allow for a full clean and Covid compliant changeover and do need to be adhered to for the safety of guests, owners and cleaners.  Earlier arrivals and later departures are sometimes possible but this will depend on adjacent bookings and is solely at the discretion of the owners.  We reserve the right to charge for an extra night or part thereof if the extension to either an arrival or departure time is more than an hour.

9. Numbers of people occupying a property

Under no circumstances may more people stay at each property than there are bed spaces. This is an important insurance requirement.

The number of guests in the original booking confirmed by BBtB cannot be exceeded without notification to BBtB before the commencement of the hire period.

10. Access and Arrival

Access and arrival arrangements will be provided by BBtB to the Hirer approximately two weeks before the commencement of hire period unless the booking is made within 2 weeks of the arrival date, in which case the details will be sent when full payment is received.

11. Fuel and Electricity

Electricity charges are included in the cost of renting all the properties.

12. Complaints

In the event of a complaint or problem with the provision of the accommodation it must be brought immediately to the attention of the owner/manager who will endeavour to rectify the problem as soon as possible, to ensure the continued enjoyment of your holiday. Should this not be possible please contact BBtB immediately and in all instances before the end of your period of hire. No refunds/compensation can be made if problems/complaints are only notified after the hire period.

13. Property rules

Each property has its own set of polite requests for hirers but NO properties allow smoking inside.  This is an important requirement to enable the properties to comply with their Fire Hazard assessments.

14. Owner access

Owners and their representatives are entitled to enter their property at any time but will always endeavour to contact guests to arrange a mutually agreeable time.

Barns by the Beach
Coast Road, Walcott, Norfolk
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